SHIPPING, RETURNS AND REFUNDS

We offer complimentary FedEx shipping on every U.S. order. To make your Bashert Jewelry purchasing experience is smooth and as stress-free as possible, we are picking the tab on your purchase

We offer Worldwide Complimentary Shipping with minimum purchase value required. All orders over $6,000 ship free. Some exclusions apply.

Bashert Jewelry's items are hand-fabricated to order. Time from placing an order to delivery may vary depending on the item ordered. We strive to deliver all U.S. orders 14 days from the date your purchase was placed, and payment was processed.

All orders, domestic or international, are shipped via FedEx or USPS. You will receive an email confirmation with a tracking number, once your order ships.

Special arrangements, such as Saturday delivery, delivery on a particular date, or holding at a FedEx location, can be made by contacting us at - 1.888.580.7378 or Bashert@bashertjewelry.com.

Expedited order service is available on many items for an additional fee.

Hand-Engraved Items delivery times can vary from 6-8 weeks. Please, plan for extra time if you are considering hand-engraving your items.

Engraving your jewelry makes it that much more personal. Whether initials, a favorite quote or secret message, known only to you and your beloved, our engraving adds a personal touch to an engagement ring or wedding band. If you decide to inscribe your Engagement Ring, Wedding Bands or Pendants - we would like to extend our gratitude for entrusting us to create and deliver your dreams, by offering you a Complimentary laser engaging up to 5 characters. The size of the engraving will vary depending on the thickness of the ring/item inscribed.

Many, but not all, of Bashert Jewelry designs can be engraved. Just add the piece to your Shopping Bag and add your engraving request in “Special Instructions”. For engraving requests on pendants or the outside of rings, please contact our Jewelry Consultants at -  1.888.580.7378  or Bashert@bashertjewelry.com.

Please, note Engraved Items are considered a final sale.

• Insures the content of the shipment.

• Only ships to actual, physical addresses. We do not ship any orders to P.O. boxes.

• All items are delivered with "Direct Signature Required" services. 

• For items over $1,000, after an arrangement with the client, we send the order  to a Local FedEx Office to be held for in-person package pick up.

• For insurance reasons, we cannot reroute packages after they have shipped from Bashert Jewelry

• If a package or item delivered to you arrives damaged, please refuse the shipment or call us immediately at 1.888.580.7378. Please retain all packing materials unless instructed otherwise by Bashert Jewelry. Claims for damaged or missing items must be reported immediately or within 24 hours of receipt of your order.

We offer worldwide shipping. Customs processes and import duties are the responsibility of the customer. The actual amount charged by customs may differ. Please contact your local customs office for further details. Please, be advised that Bashert Jewelry has no control over any of these charges and cannot guarantee estimates of customs, duties, and taxes that may be applied.

Bashert Jewelry is committed to timely delivery for your order. However, delivery delays due to inclement weather conditions, carrier delays or incorrect addresses are beyond our control. Shipping fees are non-refundable. On the rare occasion that your order is tampered with or lost during shipment, you must report this to Bashert Jewelry within 24 hours of receiving your order.

Please, note that international shipments are subject to opening and inspection by customs authorities. Additionally, information about your order, shipment, and products contained therein may be communicated to our shippers and the customs authorities as part of the customs clearance process.

If you have any questions about our shipping procedures, please contact us at - 1.888.580.7378 or Bashert@bashertjewelry.com.

Our 15-day money-back guarantee gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with an exchange or full refund. For a full refund - Send your jewelry back in its ORIGINAL / UNWORN / UNUSED CONDITION, including all product documentation. * Custom-selected stones, color stones, lab-grown diamonds, and exotic Pearls are eligible for a full refund for 7 days after the initial purchase. 

It's that simple. All you pay is the return shipping and insurance for the full value of the item. Restrictions, limitations, and fees may apply. *

Merchandise not in its "original, unused condition" will not be deemed acceptable for return, refund, or store credit. Items showing visible signs of wear or alteration by a jeweler other than Bashert Jewelry will not be accepted.

* Please note that customers are responsible for return postage. Bashert Jewelry accepts merchandise returns via mail only.

1. International returns. (All Item(s) shipped outside of the U.S.)
2. Non-USD currencies.
3. Item(s) sent by Bashert Jewelry to the customer over 15 days.
4. Items that became damaged or defective after delivery.
5. Items that have been altered by any jewelers, other than Bashert Jewelry.
6. In-person ordered and received items. Any order placed in our Boca Raton studio and received in person.
7. Moissanite by Charles & Colvard.
8. All "custom items." Custom items are considered jewelry pieces not displayed on the website or any original design altered by a customer's request. Some exclusions may apply. *
9. We do not accept returns on any items purchased with Afterpay or Bitcoin.
10. Custom Engraved Items are not refundable. Some exclusions may apply. *

* Store credit for the full amount of the initial purchase of a "custom order" may be offered to you, after a consultation with our designer's team. Store credits can be used for further purchases for the amount of/or greater than the initial order. The store credit offer will be good for up to 1 year after the initial purchase. Unused store credits will be forfeited after a year from the date they were issued. 
* If a custom engraved item was approved for a return or a store credit, a re-polishing and re-stocking fee of $200 will be applied before a store credit or refund is issued.  
* Special orders are final sale and are not eligible for return or refund.
* Improperly delivered or uninsured packages will be refused upon receipt.
* Returns with missing paperwork or products will not be processed.

• Bashert Jewelry "Hand-Picked" Diamonds, Color Stones, Lab-Grown Diamonds, Above-Earth Diamonds, and Pearls are eligible for 15-day returns from the original shipping date.

• Returns on custom-selected/Requested Diamonds, Lab-Grown Diamonds, Color Stones, or Exotic Pearls are limited to 7 days after the item was shipped. Some exclusions may apply. *

• All returns are subject to re-polishing and re-stocking fee of $200.

• Moissanites are not eligible for returns.

• You will be refunded the price of the mounting, purchased with the Moissanite gem if it is returned within 15 days of the initial shipping. Re-polishing and re-stocking fee of $200 will be applied to such returns. After the return on the setting is issued, the Moissanite gem will be returned to the purchaser.

Returns of Single Jewelry Items $500 or less 

All orders for items under $500 are returnable, subject to $250 restocking fee per item. (Return available on USA Orders ONLY)

Please, contact us at 1.888.580.7378 or Bashert@bashertjewelry.com, for instruction on returns of items $500 or less.  We recommend that you securely package your items including original packing materials, all paperwork, including a copy of your receipt, and ship it all back fully insured. 

We are not responsible for lost or damaged returned shipments.

Please, call Bashert Jewelry at 1.888.580.7378, for instructions on returns of items over $500. We recommend that you securely package your items, including original packing materials and all paperwork, including a copy of your receipt, and ship it all back fully insured. Returns on items $500 and more are subject to re-polishing and a re-stocking fee of $300. (Return available on USA Orders ONLY)

We strive to deliver any customization requested by the client. Many of our designs can be further altered from the original design, upon clients request. Such alterations may include - alternative stone sizes, shapes, color stone variations, or design changes. All modifications to the original design will be considered a "custom order".

We offer the design and fabrication of custom "one-of-a-kind" jewelry pieces by request only. All custom-made “one-of-a-kind pieces” are ineligible for Returns or Refunds.

Call us first before shipping your items back.

1. Package your return securely. We recommend you use the original shipping box, including all original packaging and collateral material. If your item was delivered with a diamond/color stone/gem certificate, and that certificate is not returned to us, you will be liable for the $350 replacement cost.

2. Insure Your Package.

* Items under $500: We recommend you ship your package via FedEx Service insured for the total value of the contents. (FedEx® will not insure merchandise over $500)

* Items over $500 but less than $1,000, we recommend using US Postal Service Registered Mail™ for optimal tracking capability. (UPS®, FedEx® will not insure merchandise over $1000).

* Items over $1,000 - we recommend insuring the package for the total value of the contents. Direct Signature Service is required.

* More than $25,000: High-Value returns often require special arrangements. We recommend contacting us for assistance and suggested methods for returning your purchase.

If you have any questions about our return procedure, please contact us at  1.888.580.7378 or Bashert@bashertjewelry.com before shipping any item.

Credit card purchases and PayPal purchases will be refunded to the credit card or account used for the original purchase.

You may wish to contact your credit card company on posting guidelines as they can vary. 

Shipping charges, including Special Handling and any other related costs, are non-refundable. If you receive any portion of your order damaged, please contact us before returning the items. Bashert Jewelry will not reimburse you for unauthorized shipping expenses incurred. Please, retain all shipping materials for inspection.

If we request that you return the merchandise to us, we may reimburse you for full or partial return shipping expenses at our discretion. We will not reimburse you for overnight, express or other special services used at your discretion.

If you would like to cancel an order, please call us at 1.888.580.7378. We will attempt to accommodate order changes, or cancellations up to 3 days from the date the original order was placed. If cancelation has been requested and initiated within 3 days of the placement of the order, no restocking fees will be applied. 

Some changes will result in a shipping delay and price adjustments. No cancellations will be accepted after 3 days from the date the original order was placed. We are unable to accommodate changes or cancellations on custom orders already in progress and/or orders that have already shipped.

Please call us at  1.888.580.7378  if you need assistance canceling or making changes to your order.