RESIZING & REPAIRS AND WARRANTIES

We are proud to be known as a designer-house, where all jewelry pieces are the original, intellectual property of Bashert Jewelry. When you purchase a Bashert Jewelry piece, you can be confident it will be genuinely unique, as each piece is made to order and hand-fabricated just for you. Our jewelry is backed by our hallmark. We stand behind the quality of our work. Every detail is meticulously inspected, upon completion to make sure your piece meets our high standards. However, if you believe your ring has a defect, you are able to send it back to us within 15 days for inspection, where we will repair or replace your ring as deemed appropriate. Manufacturing defects can include missing pave stones (stones under .05ctw), and loose prongs. If the damage is deemed outside of a manufacturing defect, we’ll always let you know the price of any repair before beginning any work on the ring.

The warranty does not apply to the replacement of a center stone, or any stone larger than 0.15ctw. Manufacturing defects do not include general wear and tear, scratching, discoloration due to contact with harsh chemicals, warped rings, or lost rings/center stones.

Because we stand behind all our designs and our craftsmanship, any third-party or outside jeweler altering your jewelry will void your warranty with us!

The only exception to this is if you’re purchasing outside of the United States and need a third-party jeweler to resize your ring.

If you have more specific question about our warranty, please, contact us at:  1.888.580.7378. We are ready to help.

We've worked throughout the years with a company with a stellar reputation in the business of insuring jewelry -  Jewelers Mutual  ►
If your jewelry gets lost, stolen, damaged, or just mysteriously disappears, they've got you covered.

We will accommodate any repairs determined to be fabrication errors. To ensure a smooth, stress-free shopping experience, we will pick up the tab for sending back any items for repairs.

Please, items altered in any way by jewelry services other than Bashert Jewelry will not be eligible for our free repair services.

Please, note some repairs may take up to 2 weeks, depending on the repairs needed.

For orders shipped internationally, we cannot offer help with repairs or ring resizing, since taxes are levied every time a jewelry item crosses borders.

Bashert Jewelry offers one free ring resizing, rhodium re-plating, cleaning and inspection*, (* return shipping not included), in the first 90 days after the original order was shipped.

Resizing, re-plating, cleaning, and alterations are only available to U.S. orders. We cannot offer ring resizing for orders shipped internationally since taxes are levied every time a jewelry item crosses the border.

* Resizing that involves adding precious stones or metal (gold/platinum) will only be honored after personal consultation and pricing with our designer and goldsmith team.
** Engraved items can be resized after a consultation with our master goldsmith. If necessary, additional charges may apply for re-engraving the piece.
*** Resizing eternity bands and diamond-heavy pieces may require remaking the entire item. After a consultation with our master goldsmith, we can quote any additional charges that will occur. 

Please, do not hesitate to contact Bashert Jewelry customer service with any additional questions you might have.

Contact us at  1.888.580.7378  if you need assistance canceling or making changes to your order.