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Frequently Asked Questions - FAQ's

Who are you guys at Bashert Jewelry?

 

Bashert Jewelry is a family-owned and operated business located in Boca Raton, Florida. We specialize in custom diamond engagement rings, wedding bands, and fine jewelry. Our lead designer Stan-Avner Almaleh has learned the trade from his father, who has learned it from his. Hand-fabricated fine jewelry is our legacy. Our quality is our pride.  We strive to make jewelry the way it was done generations ago. In a world of machine-made, faceless products we are trying to revive the very intricate and delicate art of fine jewelry.  Every piece that comes out of our studio is custom designed and hand-fabricated to order. That makes our pieces truly unique and fully customizable. We encourage our customers to be active participants in the whole process. From the sketches to the final piece, we take into consideration any suggestions and accommodate any changes. Our motto is -

DREAM! IF YOU CAN IMAGINE IT - WE CAN MAKE IT!

 


What does Bashert mean?

 

Bashert is an intricate Yiddish word with many delicately intertwined layers of meanings. In its most common, basic form “Bashert” means “meant to be”. In a more modern interpretation, “bashert” stands for “destiny" or “destined to be”, not necessarily referring to marriage.  However “bashert” is mostly used in the context of one's divinely predestined spouse or soulmate.  Looking for your “bashert” refers to that one person who will complement you perfectly, and whom you will complement perfectly.  At Bashert Jewelry, we believe LOVE  was meant to be – with a little luck or hard work – it was meant to be!

 


Where is your jewelry line made?

 

Bashert Jewelry is proudly made in our studio in Boca Raton, Florida. There is not a single component of our jewelry line that is manufactured elsewhere but the USA. We are a small, family owned, and operated, business and all the piece we hand-fabricate are personally touched by our designer, goldsmith, and quality control manager. 

 


Do you have a store? Can I see your pieces?

 

We do not have a "bricks and sticks" location. We are strictly online jewelry e-boutique. Not carrying overhead costs gives us the edge to be competitively priced and very flexible with custom orders and individually tailored budgets. At Bashert Jewelry, we fabricate all pieces to order and our main focus is on the quality of our work and excellent customer service experience. Not keeping leftover inventory also guarantees we stay current with the trends and dedicated to delivering truly custom jewelry pieces, rather than pre-designed, pre-manufactured settings. In the modern world of mobility and accommodations, we have found the perfect solution to meet with our clients in the setting of a professional office, without factoring the overhead cost of keeping one in the pricing of our jewelry. We currently rent, upon request, Share Spaces office in downtown Boca Raton, Florida to meet with clients who need a sit-down consultation and more personalized attendance.

 


Can I schedule an appointment to see the pieces from your website?

 

All jewelry pieces from our website are made to order and are hand fabricated to specific expectations and customer requests. To meet each and every customer's unique wishes we further customize our designs in any size and quality diamonds or other precious stones. We do not keep a stock of ready pre-made jewelry. We emphasize on "CUSTOM" and we are really dedicated to delivering custom. That makes keeping pre-fabricated pieces obsolete. At Bashert Jewelry, we craft our pieces for your unique Love Story with your unique choice of stones and precious metals. We can always schedule an appointment, at any stage of the process, for you to review the process. We e-mail daily updates on the progress of every individual project. We have Skype or Facetime appointments that allow our customers to keep in touch on a daily basis, or as needed.

 


It is important for me to see and feel the piece! How can this be arranged?

 

At Bashert Jewelry, we do understand how important it is for our customers to see and feel the jewelry piece before committing to it, especially a piece as personal as an engagement ring. That's why we offer free shipping on all our items within the USA, a 30-day money back guarantee, and free ring re-sizing for 100 days after your purchase. Jewelry is about falling in love with the piece you will be wearing. If the spark does not happen - simply return the item you ordered.

 


I need help choosing a Diamond! How can you help me?

 

Any question you have about diamonds - we are here to help you buy the best diamond for your budget. Our Diamond expert has more than 20 years of experience and is ready to talk to you and answer all you questions. The more you know about diamonds the more confident you will be purchasing one. Diamond preferences are diverse and very personal. Nevertheless understanding the 4C’s and other grading measurements will help you make a well-informed purchase. Contact our Diamond Expert Directly  ► 

 


I have a hard time choosing a design! How can you help me?

 

Our lead designer Stan-Avner has more than 20 years of experience in the bridal jewelry market. He had worked for a small family-owned jewelry studios, as well as big brand designer houses like Tiffany&Co., Harry Winston, and David Yurman. He will gladly discuss with you all up to date jewelry trends and help you choose or design a jewelry piece that will best tell your love story. After all, a breathtaking ring is not just a breathtaking stone! Contact Our Designer Directly  ►

 


I love your designs, but can I custom design an engagement ring with Bashert Jewelry designers?

 

Yes, you can absolutely have our designers create a custom engagement design for your special occasion. We are the online jewelry studio that specializes in CUSTOM. We are prepared to meet all your custom requirements and ideas. Our lead designer is always available to work one-on-one with you and guide you through the process of designing a custom piece, from the pencil sketches to the final product. Our motto is: "If you can imagine it – we can make it!" As long as you have the vision of the dream – we can make it happen! Designing a custom engagement ring is a great way to express your love and present an engagement ring tailored to her unique personality and your unique Love Story. Please do not hesitate to contact us directly for any custom orders you are interested in.

Direct toll-free line: 1.888.580.7378

 


I need help placing an order. Can you help me?

 

We provide assistance placing an order 24/7. We encourage you to call us, at any stage of the checkout, before finalizing your order. If you feel you have placed an order in error, or your order did not reflect exactly what you wanted – please call us to change or cancel your order. Please note that we DO NOT capture any payments, before attempting to talk to you first, and make sure your order is placed correctly. At any event, please do not hesitate to call us directly - 1.888.580.7378

 


Can I change or cancel my order?

 

Yes, you can change, cancel, or alter your order up to 5 days after placing the original order.  After your jewelry piece has been shipped, you have additional 30 days to return it, if, for any reason, you are not completely satisfied. * Please review our Shop with Confidence policy. Orders that were completed with a diamond of your choice are eligible for 15-day returns after shipment. Custom orders that included heirloom stones are eligible for a full return, not including the price of any stones provided by the client. We are keeping an open communication line with our clients all through the creative process and beyond. Any questions, concerns, or additional requests can be addressed on a timely basis. Please do not hesitate to call us directly - 1.888.580.7378

 


How to determine a ring size? 

 

At Bashert Jewelry, we offer complimentary, universal multipurpose ring-sizer that will allow you to determine the correct size without any complications. All you have to do is request one here:  Free Ring-Sizer  ►             

However, If you are planning a surprise - we have few tools that will help you determine the right ring size: Printable PDF Ring Size Chart  ►  Helpful tips from our store to you: How to determine the correct ring size and plan your surprise!  ►

 


What if I did not order the correct ring size?

 

Bashert Jewelry offers one free ring re-sizing*, return shipping not included, in the first 100 days after the original order was shipped.

* Re-sizing involving adding precious stones or metal (gold or platinum) will be honored after a consultation and pricing with our designer’s team and master goldsmith. 
** Engraved items can be re-sized after a consultation with our master goldsmith. Additional charges may occur for re-engraving the piece if needed.
*** Re-sizing Eternity Bands might require fabricating a completely new ring. Additional charges may occur based on individual assessment.
**** Re-sizing services are only available to orders placed within the USA.

 

 

 


Can you hand engrave or laser inscribe my ring?

 

Make it personal. Whether initials, a favorite quote or secret message, known only to you and your beloved, our engraving adds a personal touch to an engagement ring or wedding band.
If you shall decide to inscribe your Engagement Ring, Wedding Bands or Pendants - we would like to extend our gratitude for entrusting us, to create and deliver your dreams, by offering you a Complimentary Ring Inscription up to 15 characters. All inscriptions are Elegantly Laser Inscribed. The size can vary depends on the thickness of the ring inscribed.
Please note - hand engraving can take up to 2-3 weeks to complete. Please call us to discuss your options – toll-free number: 1.888.580.7378 

 


Can I opt out of Bashert Jewelry pre-selected diamonds and purchase a diamond that fits my personal preferences?

 

Yes, you can absolutely choose your diamond. We have an extensive gallery of loose diamonds to fit any taste and ample range of budgets. In fact, we encourage you to shop for your unique diamond in our gallery of diamonds and make your piece absolutely unique.

 


Do I have to pay extra to have a diamond I chose, set into my ring?

 

No, you do not have to pay extra to have a diamond or a color stone of your choice set in our designs.

 


If I purchase a loose diamond that was not pre-selected by Bashert Jewelry is this order treated as “custom order” and is it eligible for 30-day returns?

 

Yes, this order will be considered a “custom order” and you will receive a 7-day return on the diamond/color stone and a 30-day return on the mounting. In other words, if you love the design, but you do not fall in love with the stone you chose, you can return the ring within 7 days for full refund or choose another diamond/color stone to be mounted in this design.

 


I own an heirloom diamond/color stone. Can it be set in one of Bashert Jewelry Designs?

 

Yes, we would love to have your heirloom stone set in our design. We understand the importance and emotional charge of stones handed down generation to the next. These stones tell the Love Stories of few generations. If your heirloom stone comes mounted in a ring, as a added sentimental value, we can use some of the precious metal, after refining, into the new piece. We can offer you credit for the precious metal, upon evaluation, or return the old mounting back to you.

Please note - to ensure the highest quality of our line, we cannot send you the mounting and have an independent jeweler set your stone.  In the cases, we set heirloom stones we require to have the stone in our possession before fabricating the ring. All Bashert Jewelry designs are fabricated by hand and around specific stone measurements. Intricate designs like Halo Engagement Rings, Three Stone Rings, Wrap-Around Rings or Tension Rings require absolute precision and, therefore, we need to inspect and measure your stone before crafting the mounting. Sometimes the smallest imperfection can be critical. In an ideal world you would have your stone “passport”- gemological certification available, however, if you don’t we will measure and evaluate your stone upon receiving it. While we will take every precaution to ensure that your diamond is professionally mounted into our ring setting, BashertJewely.com cannot be responsible for any damage that may occur during the setting process. CZ (cubic zirconia), diamond simulants, clarity-enhanced diamonds, gemstones, or other diamond substitutes are particularly prone to damage and we would politely decline to work with any of those.

 


Are items under “design your own ring” considered a special order and do they also qualify for 30 days money back guarantee?

 

Yes, items that are not showcased on our website, and are custom designed and crafted for a specific request are considered “custom orders” or “one-of-a-kind”. Those orders will not be eligible for 30 days money back guaranteed returns

Upon consultation with our designer's team, we can issue a store credit for the full amount of the initial purchase to be used for any further purchases for the amount of/or greater, than the initial order for up to 1 year after the initial purchase. Any unused store credit will be forfeited thereafter. Custom designed items or customized orders will be eligible for store credit only after a consultation with our designers.

All Bashert Jewelry mountings, featured on our website, are eligible for 30 days money back guaranteed returns. All Bashert Jewelry hand-picked, triple Excellent graded and GIA certified diamonds are eligible for 15 days money back guaranteed returns.

Please note: Loose diamonds, chosen and purchased by the customer, that do not meet Bashert Jewelry “hand-picked diamonds” standards, are only eligible for 7 days money-back guaranteed returns. You can return your mounting within 7 days and request another diamond set in it for no additional charge, but the price of the new diamond. You will receive a FULL refund on the first diamond if returned within 7 days after shipment. All hand-engraved or laser inscribed mountings are eligible for 30-day returns, however, a re-polishing and re-stocking fee of $150 will be applied to those returns.

 

 

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