We offer an exceptional 15-day money back return policy on your Bashert Jewelry piece. For a full refund - just send your jewelry back in its original - UNWORN CONDITION. It's that simple. All you pay is the return shipping and insurance for the full value of the item. Your complete satisfaction with our product is guaranteed or the item may be returned within fifteen days from when it was shipped.
* Please note that to be eligible for return, items must be in their original purchase condition; include all product documentation, and received by Bashert Jewelry within 15 days of the day they were shipped by Bashert Jewelry.**
To be eligible for FULL REFUND:
Returned merchandise must be undamaged and in "new and unused condition" to be deemed acceptable for refund or exchange. Items showing obvious signs of wear or alteration by a jeweler other than Bashert Jewelry will not be accepted. Items must be in original condition.
Please note the customer must pay for return postage. * ** ***
* Bashert Jewelry accepts merchandise returns via mail only.
** All orders under $500 are returnable subject to $100 restocking fee. (Valid for USA Orders ONLY)
*** Returns do not apply to the following items:
Upon consultation with our designer's team, we can issue a store credit for the full amount of the initial purchase to be used for any further purchases for the amount of/or greater, than the initial order for up to 1 year after the initial purchase. Any unused store credit will be forfeited thereafter. Custom designed items or customized orders will be eligible for store credit only after a consultation with our designers.
For assistance with e.g. repairs, re-sizes, or to report items as damaged or defective - please contact Bashert Jewelry at 1.888.580.7378 before shipping items back.
If a package or item delivered to you arrives damaged, please refuse the shipment or call us immediately at 1.888.580.7378. Please retain all packing materials unless instructed otherwise by Bashert Jewelry. Claims for damaged or missing items must be reported immediately or within 24 hours of receipt of your order.
Bashert Jewelry will not be responsible for lost or damaged returned shipments.
• Returns on Bashert Jewelry "Hand-Picked" Diamonds is 15 days from the item's shipping.
• Returns on "Custom Selected/Requested" Diamonds/Color Stones by the customer are limited to 7 days after the item was shipped. (Some exclusion may apply.)
• Since our inventory of Moissanites offers the highest quality color and clarity D,E,F/ Flawless - we do not accept returns on any Moissanite stones.
• Returns on Bashert Jewelry mountings purchased with Moissanites stand for 15 days. However, re-polishing and re-stocking fee of $150 will be applied such returns.
• After the return on the setting is issued, the Moissanite gem will be returned to the purchaser.
• Since our inventory of Above Earth Diamonds offers the highest quality color and clarity of lab-grown diamonds - the returns on lab-grown Diamonds are limited to 7 days after the item was shipped. (some exclusions may apply.)
• Returns on Bashert Jewelry mountings purchased with lab-grown Diamonds stand for 15 days. However, re-polishing and re-stocking fee of $150 will be applied to such returns.
• Returns on Bashert Jewelry mountings - all eligible for 15-day returns.
• Returns on "custom designed" mountings/rings - eligible for store credit after consultation with the designer's department.
Please call a Bashert Jewelry at 1.888.580.7378, for individual items over $500, and items for repair, re-size, or to report damage or defect. We recommend that you securely package your items including original packing materials and ship back fully insured. We are not responsible for lost or damaged returned shipments.
All orders on items under $500 are returnable subject to $100 restocking fee per item. (Return option valid for USA Orders ONLY)
Please call a Bashert Jewelry at 1.888.580.7378, for instruction on returns for items under $500. We recommend that you securely package your items including original packing materials and ship back fully insured.
We conduct a thorough quality review of every returned item. Items that show signs of wear or have been altered, re-sized, stone changed, (by any jeweler other than Bashert Jewelry), or in any way damaged cannot be accepted for return. Please allow another 7 - 10 days after processing for your bank to post credit to your account.
Please allow approximately 2 weeks for your refund to be processed. Refunds can only be issued to the original source the purchase has been placed from.
"Custom Engraved" jewelry items may be returned, however, a re-polishing and re-stocking fee of $150 will be applied to those returns.
• Special orders are final sale and are not eligible for return. Improperly delivered or uninsured packages will be refused upon receipt. Returns with missing paperwork or product will not be processed.